R.C. Products — Privacy Policy
Effective date: August 25, 2025

R.C. Products (“we”, “us”, “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains what information we collect through our website, online store, social pages, offline interactions and other services, how we use it, when we share it, and the choices and rights you have. Please replace placeholder contact details with your company’s actual information where needed.

Quick overview
We collect information you provide directly (orders, account details, support messages), information collected automatically (cookies, analytics, device data), and limited information from trusted third parties (payment confirmations, shipping providers). We use data to process orders, deliver services, improve products, provide customer support and, with your consent, send marketing communications. We share necessary data with service providers and partners and when required by law. You can access, correct, delete or object to processing as permitted by applicable law. For privacy requests and questions, contact contact@rcproducts.in.

Information we collect
We collect personal information you give us such as name, email, phone number, billing and shipping addresses, order details, payment confirmations (we do not store full card numbers), and customer support communications. We collect device and usage information automatically, including IP address, browser type, device identifiers, pages visited, referral data and timestamps. Cookies and similar technologies help with site functionality, preferences and analytics. We may receive limited data from third parties such as payment processors and shipping partners (transaction IDs, tracking numbers) and from advertising partners if you interact with ads.

How we use information
We use personal data to process and fulfill orders, send confirmations and shipping notifications, manage returns and refunds, process payments and prevent fraud, provide customer support, operate and improve our website and services, personalize recommendations and content, conduct analytics and business reporting, and send marketing communications when you have opted in. We also use information to comply with legal obligations and protect our rights, property and safety.

Legal basis for processing
Where applicable (for example, EU/EEA users), we process personal data based on contract performance for order processing, consent for marketing and certain cookies, legitimate interests for fraud prevention and analytics, and legal obligations where required. In other jurisdictions we process data as necessary to perform contracts, with consent where required, or under legitimate business interests balanced against individual rights.

Sharing and disclosure
We share personal information with trusted service providers who help operate our business, such as payment gateways, shipping carriers, hosting and cloud services, email and CRM providers, analytics platforms, and customer support tools. We share data with business partners for private-label production or co-branded fulfillment when necessary. We may disclose information to comply with legal requests or to protect our legal rights. In the event of a corporate transaction (merger, sale or reorganization), personal data may be transferred as part of that transaction with appropriate notice.

Cookies and tracking technologies
We use cookies and similar technologies to power site functionality, remember preferences and measure performance. Essential cookies enable cart and login functions. Performance and analytics cookies help us understand site usage. Functional cookies remember language and display preferences. Marketing cookies may be used to deliver relevant offers and measure campaign effectiveness. You can manage cookie preferences through our cookie banner and your browser settings; disabling certain cookies may affect site experience.

Data retention
We retain personal data only for as long as needed to provide services, comply with legal obligations (for example, accounting/tax records), resolve disputes and enforce agreements. Order and transaction records are typically retained for the period required by law for accounting and tax (commonly up to seven years depending on jurisdiction). Marketing consents are kept until you withdraw consent. Analytics logs are retained for a limited period and often aggregated or pseudonymized.

Your rights and choices
Depending on where you live, you may have rights including access to the personal data we hold about you, correction of inaccurate information, deletion of certain data, portability of your data, and the right to object to or restrict certain processing. You can withdraw consent to marketing at any time by using the unsubscribe link in emails or by contacting us. To exercise rights, contact contact@rcproducts.in. We may require identity verification before fulfilling a request to protect your privacy.

Security
We employ administrative, technical and physical safeguards to protect personal data. Measures include encryption in transit, access controls, secure hosting, and routine security reviews. While we strive to protect data, no system is completely secure. In the unlikely event of a data breach we will follow applicable notification procedures and inform affected individuals and regulators as required.

Children
Our services are not directed to children under the age of 13 (or higher minimum age where local law requires). We do not knowingly collect personal data from children without parental consent. If you believe we have collected information from a child improperly, contact us and we will take steps to remove the information.

International transfers
We operate globally and data may be transferred to, stored in, and processed in countries with different data protection laws than your own. When transferring personal data across borders we use appropriate safeguards such as contractual protections. By using our services, you consent to the transfer of information to countries where our service providers operate.

Third-party links and services
Our site may link to third-party websites and services (payment processors, social networks, external content). This Privacy Policy does not apply to third-party sites. Review their privacy policies before sharing personal information with them.

Marketing communications
With your consent we send newsletters, product updates and marketing communications. You can opt out of marketing at any time via the unsubscribe link in our emails or by contacting contact@rcproducts.in. Transactional messages related to orders and account activity will continue regardless of marketing preferences.

Payments and transactional processing
Payment processing is handled by secure third-party payment processors. We do not store full credit card numbers on our servers. Transaction records, payment confirmations and tokens may be retained to support refunds and disputes. Please refer to the payment provider’s privacy policy for additional details on processing and security.

Returns, refunds and warranty claims
When you request a return or warranty service we may process order, payment and contact information, and request details or photos to evaluate and resolve the claim. These records are retained as needed to complete the process and for legal or accounting purposes.

Changes to this policy
We may update this Privacy Policy to reflect changes in law, our services or business practices. The revised policy will include an updated effective date. Where required by law, we will provide notice prior to significant changes (for example by email to account holders or a site banner).

How to contact us
For privacy questions, to exercise your rights, or to submit a privacy request, contact: contact@rcproducts.in. You can also reach us by phone at +(91) 9879474450 or by postal mail at R.C. Products, Bardoli , Surat, Gujarat, India. Replace placeholders with your actual contact details.

Thank you for trusting R.C. Products. We are committed to protecting your privacy while delivering devotion-filled, eco-friendly aromas.